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Frequently Asked
Questions

ENNOSHI is NOT a vape device because it does not use e-liquid. Instead, it operates on the principle of heating pods filled with flavored tobacco varieties, similar to a traditional hookah. It’s the healthiest option, as ENNOSHI doesn’t require charcoal!

ENNOSHI works well with most flavor types, including thicker or stickier variants – just increase the heat level for these. However, dry flavors without moisture content won’t work unless mixed with a “wet” flavor. This versatility allows you to enjoy a wide range of flavor experiences.

Yes, worldwide shipping is available! Wherever you are, we’re right there with you.

Absolutely! ENNOSHI’s portable design and battery-powered operation make it perfect for outdoor use. Just be mindful of the weather conditions and avoid exposing it to rain or extreme temperatures.

ENNOSHI is built to last. The bottle components are made of toughened glass, similar to Pyrex, providing good resistance to minor impacts. However, as with any glass product, care should be taken during use and transport.

It’s very easy! Gently reduce the moisture of the tobacco with a napkin, then replace the tobacco into the reusable pod properly. (Make sure not to cover the air holes in the middle of the pod with tobacco. The tobacco should be placed on the inner walls of the pod.) For more details, please check the manual provided with the product

We strongly recommend using only the original charger provided with your ENNOSHI device. Using third-party chargers may result in slower charging, reduced battery life, or potential damage to the device. For your safety and optimal performance, always stick to the official charger.

Each session can last up to 60 minutes, depending on your usage.

The battery lasts 4 hours of use, depending on atmospheric conditions.

Certainly, ENNOSHI can be used while charging.

To clean your ENNOSHI, use the cleaning brush that comes with the device after every session once your device has cooled down. DO NOT WASH the device under water. Only the water tank can be washed with water

Sure! To view your current or previous order(s), log in to your ENNOSHI account, and click View/Manage Orders.

Please contact us via the live chat on the website or by emailing: [email protected] If the product is defective, we will replace it with a non-defective one as soon as possible. We may also, at our discretion, provide a refund under certain circumstances

While ENNOSHI is safe when used correctly by adults, it is not intended for use by children and should always be kept out of their reach. The device contains heated elements and glass components that could pose a risk if mishandled. Please store and use it responsibly

ENNOSHI comes with a 1-year warranty to ensure your peace of mind.

For more information, please check the ENNOSHI WARRANTY terms.

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