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Terms and Conditions

Effective Date: May 2025

Welcome to Ennoshi (“ENNOSHI”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website and the purchase of our products, including electronic hookahs, heating devices, and related accessories. By accessing our website and purchasing our products, you agree to abide by these Terms and Conditions.

1. GENERAL TERMS

  • Our products are available for both B2C (individual customers) and B2B (distributors and retailers).
  • We reserve the right to modify or update these Terms at any time without prior notice.
  • By purchasing and using our products, you confirm that you are of legal smoking age in your country or region.
  • You must not use our website or products for any unlawful or unauthorized purpose, including but not limited to resale in restricted markets or use by minors.
  • We reserve the right to suspend or terminate user access to the website if any Terms are violated.

2. ORDERING AND PAYMENT

  • All orders must be placed through our official website.
  • Payment must be completed before the order is processed.
  • We accept major payment methods, including credit/debit cards, PayPal, and other online payment gateways.
  • For B2B customers, bulk orders may require a separate contract and additional terms.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Prices displayed on the website include applicable taxes unless otherwise stated. Customers are responsible for any additional duties or fees applied during international shipping.

3. SHIPPING AND DELIVERY

  • We provide worldwide shipping for all orders. Please note that we do not offer free shipping; all shipping costs are the responsibility of the customer and will be calculated at checkout.
  • Estimated delivery times vary depending on the shipping destination and
    customs regulations.
  • Ennoshi is not responsible for delays caused by shipping carriers or customs
    procedures.
  • Customers are responsible for ensuring that our products comply with local import regulations.
  • Title and risk of loss pass to the customer upon delivery of the products to the
    shipping carrier.

4. RETURNS AND REFUNDS

  • We offer a 14-day no-questions-asked return policy. If you are not satisfied
    with your purchase, you may return the product within 14 days of receipt for a full refund.
  • The product must be unused and in its original packaging.
  • Return shipping costs may be covered by us under certain conditions.
  • Refunds will be processed once the returned product is inspected and approved.
  • To initiate a return, customers must contact our support team via email with the order number and reason for return.
  • Please note that transaction fees are charged directly by the payment service providers (e.g., Stripe, PAYTR) and are therefore non-refundable. These fees are not collected by us and are beyond our control.

5. WARRANTY POLICY

  • All Ennoshi products come with a one-year limited warranty covering manufacturing defects.
  • The warranty does not cover damages caused by misuse, modifications, or normal wear and tear.
  • Customers must provide proof of purchase for warranty claims.
  • Warranty claims must be submitted through our official support channels.
  • Ennoshi reserves the right to repair, replace, or refund the defective product at its sole discretion.

6. PRODUCT USE AND SAFETY

  • Our products are intended for adult use only and must be kept out of reach of children.
  • Users should follow the product manual and safety instructions carefully.
  • We are not responsible for any injuries or damages resulting from misuse of our products.
  • Electronic hookahs should not be used by individuals with respiratory conditions, heart problems, or those who are pregnant or breastfeeding.
  • Always use original Ennoshi accessories and components to ensure product safety and compliance.

7. LIMITATION OF LIABILITY

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the purchase price of the product.
  • We do not guarantee that our website will always be available or error-free.
  • In jurisdictions where limitations of liability are not permitted by law, some of the above limitations may not apply.

8. GOVERNING LAW AND DISPUTE RESOLUTION

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Ankara/TÜRKİYE.
  • Any disputes shall be resolved through arbitration or legal proceedings in the applicable jurisdiction.
  • Before initiating legal proceedings, both parties agree to attempt to resolve the dispute through good faith negotiation.

9. CONTACT US

If you have any questions about these Terms and Conditions, please contact us at [email protected].

Customer support is available Monday to Friday, 09:00–18:00 (GMT+3). Response times may vary during holidays or peak seasons.

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